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FAQs

Shipping costs
  • NL € 2,50 - 5,00
  • World € 5 - 10,00
Delivery
We will ship your order within 14 days after receiving your payment. 
When will your package arrive?
  • Netherlands 1 to 2 business days
  • Europe 2 to 4 business days
  • International 5 to 10 business days *
* International shipments might be held up by customs, please keep this in mind when ordering. we cannot be held responsible for this delay.

International shipments (outside EU)
Please note: additional import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. For more information please check with your country's customs or postal office to determine what these additional costs will be prior to buying.

Returns and exchange
We hope you are happy with your purchase. If you are unsatisfied, please contact us within 14 days to return or exchange your item(s). After 14 days the sale becomes final. 

  • Only unused, undamaged items can be returned for an exchange or a refund.
  • Returned items must have the original (price)tags attached and original invoice included in the package. Exchanges are possible if the item is in stock or if we have the leather in stock.
  • Exchanged items will be sent out upon arrival of the returned goods.
  • Refunds will be made within 7 days after receiving the returned product.
  • Returns are at your own expense and risk. We recommend that you send the item using a carrier that insures you for the value of the goods and provides you with a track and trace number.  
  • International custom duties and taxes will not be refunded.

Damaged goods
We do our best to ensure your order reaches you in perfect condition. If this is not the case please contact us as soon as possible, but within 14 days after receiving the garment. Always check your order upon arrival. Please contact us before sending anything back.

Maintanance
In the collection two types of leather are used, nubuck leather and metallised leather. The nubuck leather is treated with a water and dirt repelling spray. We advise you to repeat this once a month. The metallised leather is used in the colour copper and doesn't require any maintanance.

Payment 
- iDeal: For Dutch customers only.
- PayPal: If you have a PayPal account, select the option at checkout and you will be redirected to PayPal. 
- Credit card: You can pay safely online with Visa, MasterCard and Amex.
- Bancontact: For Belgian customers only.
- Bank transfer: Please select the option upon checkout and we will send you an invoice by email. The item will be send after payment.

Prices
All prices include 21% Dutch VAT.
Our studio & showroom
Renske Versluijs
Europalaan 2B
studio C1.5
3526 KS Utrecht
The Netherlands
Privacy notice
We are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. When you shop on www.renskeversluijs.com, we require information to process your order, ensure safe and secure delivery, and to make your visit to the website a more enjoyable shopping experience. 
We process your personal data for the following purposes:

– To handle your payment
– To carry out our services and deliver goods to you
– To inform you about our services, products and changes to our services and products
– To communicate with you via email or phone

We do not, and will not sell or share any of your personal data to any third party. Data will however be shared with transaction and delivery services provided in the webshop.

We use cookies when you visit our site. A cookie is a small data file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. These are used for analytical purposes and to ensure that the website works properly. 

For any further questions please contact info@renskeversluijs.com